What happens when the technology doesn't work?

Tonight was really quite a frustration!  Adobe have updated the system (which, to be fair they did warn me they were going to do) and so the layout was a bit different, and took a bit of getting used to.  More concerning was that when I rtied to use the breakout rooms, the whole system seemed to freeze up - I kept getting a (not responding) title on the top of my screen.  Now whether this was due to the new system, or just the connection tonight, I'm not sure, but it was so frustrating.  I had to log out and log back in twice and then there is a lot of hassle in trying to ascertain whether or not people can hear you again, etc.  In the end, I decided not to bother with the breakout rooms and just to use the whole room scenario.  This was a shame, though.  The metality seems to be that people don't want to use voice in the main room and are happier to text chat, but will use voice in the breakout rooms. Snce using voice makes the whole expereince so much richer and more immediate, I'll have to hope that we can fix the problems with the breakout rooms......